See Why a $14 COGS Defective Unit Actually Costs $26.80 to Replace Under Warranty
When a customer files a warranty claim, you don't just lose the $14 replacement unit COGS—you also pay $7.95 in outbound replacement shipping, $2.85 in 3PL pick-pack labor, and $2.00 in RMA ticket inspection. Our studio calculates the true full-burden cost per claim.